Question 1

Is the platform free for carriers?

Accepted Answer

Platform access is free for the first 3 months. After that, standard pricing applies unless you choose a different plan with the team.

Question 2

When do I pay the dispatch fee?

Accepted Answer

Built-in dispatch support is an optional add-on. The dispatch fee is charged only after your carrier gets paid for supported loads. Semi trucks are 5%, hotshot is 7%, and box truck or cargo van is 9%.

Question 3

Can I use the app without dispatch service?

Accepted Answer

Yes. You can use Logistical Portal as a carrier operations platform without built-in dispatch support. The add-on is optional.

Question 4

What happens after the 3-month free platform trial?

Accepted Answer

After the free platform trial, standard Starter, Professional, or Enterprise pricing applies. Built-in dispatch support remains optional.

Question 5

Can I use my own dispatchers?

Accepted Answer

Yes. The platform works for owner-operators, small fleets, and teams with their own dispatchers. Built-in dispatch support is optional.

Question 6

Can I self-dispatch and still use the platform?

Accepted Answer

Yes. Self-dispatch carriers can use the platform to review loads, estimate costs, track activity, manage invoices, and understand truck profitability.

Question 7

What truck types do you support?

Accepted Answer

Logistical Portal supports semi trucks, hotshot operations, box trucks, and cargo vans. The dispatch fee percentage depends on the truck type.

Question 8

Do companies with 5+ trucks get a discount?

Accepted Answer

Yes. Fleets with 5 or more trucks receive an additional 2% discount on the built-in dispatch support fee structure.

Question 9

How does built-in dispatch support work?

Accepted Answer

Built-in dispatch support can help review load options, check market strength, estimate expenses before booking, and keep the owner informed while the platform tracks activity and reporting.

Question 10

How do smart tools help inside the platform?

Accepted Answer

Smart tools support analytics, suggestions, planning predictions, reporting, summaries, cost estimates, and faster decisions. They support your operation; they do not replace your judgment or dispatcher relationships.

Question 11

Can the platform help calculate expenses before booking?

Accepted Answer

Yes. The platform helps review likely expenses such as fuel, tolls, driver pay, factoring, dispatch fees, deadhead, and add-on costs before you commit to a load.

Question 12

Can I track invoices, payments, and reports?

Accepted Answer

Yes. You can track invoices, expenses, payment status, load activity, truck profitability, and reports from the same carrier operations workspace.

Question 13

Do I need a long-term contract?

Accepted Answer

No long-term contract is required to request access or start the 3-month free platform period. Dispatch support terms can be reviewed with the team before you add it.

Question 14

Can I book a demo before signing up?

Accepted Answer

Yes. You can book a live demo to review the carrier platform, pricing options, dispatch support, and how the workflow fits your trucks.

Question 15

Can dispatch support help with broker replies?

Accepted Answer

Dispatch support can help review options and prepare better decisions faster. The owner stays informed, and the platform keeps the activity visible.

Question 16

Is this built for owner-operators and small fleets?

Accepted Answer

Yes. Logistical Portal is built for carrier owners who need a professional system for trucks, drivers, loads, expenses, invoices, payments, reports, and profitability.

Answers for Carrier Owners Reviewing Logistical Portal.

Platform

Built-In Dispatch Support

Pricing

Smart Tools

Truck Types

Payments, Expenses, and Reports

Ready to see the carrier platform live?